Files
Q: How do I export a PDF correctly?
When exporting from any program such as Indesign or Illustrator, make sure your Adobe PDF Preset is set to "Press Quality" with compatibility set as Acrobat 4 (PDF1.3) and with "Compress Text and Line Art" set to "Off".
Q: How do I create a multi-page PDF file?
See link to create multi-page PDF in Adobe Illustrator: https://helpx.adobe.com/illustrator/kb/create-mutli-page-pdf-illustrator.html
Q: What colour mode should my files be?
If you send us an RGB file, there is a chance that a color shift may occur and you may not be satisfied with your job. If you send us an RGB file, there is a chance that a color shift may occur and you may not be satisfied with your job.
Q: What resolution should my files be?
Our recommended resolution is 300dpi with the product's dimension. Low resolution files may be printed as is or will be placed on hold until we receive new files, slowing your turn-around.
Q: What is bleed and how should I set up my bleed?
Bleed must extend past the cut-line and will be trimmed from the product during the final cutting phase. When the image is required to extend all the way to the edge, bleed is needed to preserve the finished look and the quality of the final product. Please keep all text at least 0.125" inside the cut-line. The bleed for Standard Products is 0.125". The bleed for Booklets and Presentation Folders is 0.25".
Q: How should I set up designs with borders?
Borders that are set too close to the cutline may be cut off-center slightly. We cut through many sheets at a time, so ensure your borders are place according to our safe zones to avoid unwanted mistake.
Q: How should I set up my file for proper rotation?
Print Ready files with proper rotation. Files submitted are printed HEAD to HEAD as-is based off your files.
Q: How can I avoid transparency issues?
Any transparency issue can be resolved before saving your file. To prevent transparency issues, never use shadows, glows or any other transparency (image or otherwise) on top of a spot color. Always convert your spot color to CMYK and flatten before sending. Shadows glow and transparency effects can all cause transparency problems.
Q: What is overprint and why should I avoid it?
Primarily used to intentionally overlap inks for a number of reasons, overprint can cause unexpected results. We suggest that you turn all overprint objects off before submitting your files.
Q: Can I submit the front and back artwork in the same file?
Yes, your whole job can be submitted as a single file.